Refund policy and terms associated with it.
At Akash IT Limited, our main goal is to make sure our users and clients have an excellent experience with our services. To provide you with confidence and peace of mind, we’ve outlined our return policy below, covering all payments made on our website.
We understand that the process of purchasing can sometimes raise uncertainties. That’s why we’ve established a clear, fair, and easily accessible return policy. Our commitment is to maintain honesty and transparency in all our dealings, ensuring that your experience on our platform is rewarding.
Return Policy:
Your satisfaction is our top priority. We offer a money-back guarantee for a period of 7 days from the date of payment. This guarantee covers 100% of the amount paid and reflects our confidence in the quality of our products and services.
Please be aware that the money-back guarantee does not include fees applied by the payment gateway, as these are determined and retained by the payment service provider, beyond our control. We strive to collaborate with providers offering competitive and transparent rates, ensuring a fair payment process for all customers.
While our refund policy aims to ensure customer satisfaction, there are certain exceptions. Refunds cannot be provided for licenses with a duration of 1 year, such as Elementor Pro, and in cases where activation has already been carried out.
We understand that these restrictions may raise concerns, but they are in place to protect both our company and our customers. We prioritize offering high-quality products and services to ensure the best possible experience. We encourage you to carefully review our policies before making a purchase to make an informed decision.
If you have any doubts or face any inconveniences, our customer service team is here to help. We are committed to listening to your concerns and providing suitable solutions to meet your needs and expectations. Your satisfaction is our primary goal, and we will work hard to offer the necessary support and assistance.
Specific Reasons for Refund:
No specific reason is required to request a refund. We pride ourselves on having a friendly and flexible return policy, allowing you to request a refund within the specified period without providing a specific reason. Whether a purchased product/service doesn’t meet your expectations or you simply change your mind, we want to ensure you feel supported by our satisfaction guarantee. Our aim is to provide you with the best possible experience and maintain your trust in our platform. Feel free to exercise your right to request a refund when needed – we are here to assist you and ensure a positive experience.